Terms and Conditions (T&Cs) for orders placed at www.ziina.eu
We hereby want to inform you about our valid terms and conditions (T&Cs), which govern how we process and settle your purchases on www.ziina.eu.
Our online shop www.ziina.eu offers handmade Brushes from the traditional German brand lineo.
1. Formation of contract and delivery of merchandise
1.1. For orders placed online at www.ziina.eu, we are only entering into contracts in German or in English language. You can choose your preferred language by selecting the language in our website’s main menu.
1.2. By ordering at ZIINA, you are entering a contract with CBS Consulting FZE, P.O. Box 85775, Amenity Tower, Al Hamra, Ras al Khaimah, United Arab Emirates.
1.3. By clicking on “Buy now”, you are placing a legally binding order for the items in your shopping cart. Once you have submitted your order, we will send you an e-mail with your order confirmation. A binding contract is formed from our side as soon as you have received our order confirmation. Please note that items ordered with advanced payments will be dispatched as soon as we receive payment of the full purchase price as well as the costs for shipping. We, therefore, ask you to transfer the amount immediately as you are receiving the order confirmation from us, but latest within 7 days from that day.
1.4. Please note that, by way of exception, we are not obliged to deliver your order if our suppliers do not manage to produce & deliver stock on time, despite us having followed proper ordering practice from our end. In that case, we will immediately inform you about any issue or delay and will offer you to either ship your purchase as soon as it has been produced and sent to us or to refund all payments that have been made from your side.
1.5. In any case, we refer to working days. These are days from Monday to Friday and exclude public holidays.
1.6. We will inform you about the delivery time on each product detail page as well as before you place an order.
2. Prices & Shipping Costs
2.1. The prices displayed in our offer at the date on which the order is placed shall apply. The stated prices are always final prices (totals), which means that they include all taxes at the applicable rate. The merchandise remains our property until the full purchase price has been paid.
2.2. The shipping costs, if not otherwise stated, are to be paid by the buyer.
3.1. We generally accept the following payment methods: cash in advance and credit card via PayPal and payment with PayPal accounts. We reserve the right not to accept certain payment methods for a given order and to refer to other payment methods. The customer is responsible for any costs associated with payment transactions.
3.2. In the case of purchases done with a credit card, your card will be charged as per PayPal regulations.
3.4. You consent to receive invoices and credit solely in electronic form.
4. Promotional vouchers and their redemption
4.1. Promotional vouchers are vouchers that cannot be purchased but are being sent out during advertising campaigns and are only valid for a certain period of time.
4.2. Promotional vouchers can just be redeemed once and only by placing an order, within the specified, mentioned period. Certain products or product lines may be excluded from promotion. Promotional vouchers may not be used to purchase gift vouchers. Please note that a minimum order value might apply for the use of promotional vouchers.
4.3. The value of merchandise has to be equal to or exceed the value of the promotional voucher. If the voucher does not cover the full value of the merchandise, the difference can be paid using one of the accepted payment methods. The value of promotional vouchers shall not be paid back in cash, nor will any form of interest apply. Promotional vouchers will not be refunded if all or some of the merchandise is returned.
4.4. Promotional vouchers can only be redeemed before the ordering process has been completed. It is not possible to redeem vouchers after finishing placing an order with us. Promotional vouchers may not be transferred to third parties unless we have agreed to this. It is not possible to combine multiple promotional vouchers.
4.5. If you have used a promotional voucher when making your purchase and, as a result of revocation by you, the total value of your order is less than or equal to the value of the promotional voucher, we reserve the right to charge you the initial price for the merchandise you are retaining.
5. Gift vouchers and their redemption
5.1. Gift vouchers are vouchers that can be purchased on www.ziina.eu. They may only be redeemed to purchase lineo products. They may not be used to purchase other ZIINA gift vouchers. If the value of a gift voucher is not enough to cover the order, the difference can be paid by using any of the accepted payment methods.
5.2. Gift vouchers can only be redeemed and credits applied prior to completing your order. The value of gift vouchers will not be transferred, nor will any form of interest apply. Please visit “My Account” at www.ziina.eu in order to redeem gift vouchers and apply them to your account or to view your credit balance.
6. Statutory right of revocation for products from ZIINA
Information regarding your right of revocation:
You have the right to revoke this contract within 14 days without giving any reasons. The period of revocation is 14 days from the day on which you, or a third party designated by you (but who is not the carrier), took possession of the purchase of the last item shipped.
In order to exercise your right of revocation you shall notify us (CBS Consulting FZE, P.O. Box 85775, Amenity Tower, Al Hamra, Ras al Khaimah, United Arab Emirates, Telephone: +971 55 488 6970, e-mail: email@example.com) about your decision to revoke the contract by sending us an unequivocal declaration (e.g. a letter sent per mail or e-mail).
If you submit your notice of revocation online, we will send you a confirmation by e-mail as soon as your request has been processed. In order to comply with the revocation period, it will be sufficient if you send the notification of the exercise of the right of revocation before the end of the revocation period.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period. The customer shall bear the costs for a return shipment. The customer must pay for any loss of value of the goods if this loss of value is due to handling of the goods that are not necessary for testing the condition, properties, and functionality of the goods.
End of notice: The right of revocation expires prematurely for contracts for the delivery of sealed goods (as cosmetic brushes), which are not suitable for return for reasons of health protection or hygiene if their seal has been broken or removed after delivery.
The consequences of revocation
If you revoke the contract, we have to refund all payments regarding that specific purchase that we have received from you, excluding costs for shipment and delivery, at least within 14 days from the day on which we received your notice of revocation of this contract but earliest after receiving the return shipment. Refunds will be processed using the same method of payment that you used for the initial transaction for payment unless expressly agreed otherwise with you. We will not charge you any fees for the refund. We may wait to complete your refund until we have received the shipment back, or you have supplied us with proof that you have returned the merchandise, whichever occurs earlier.
7. We offer you a 30 day return policy
For all purchases at www.ziina.eu we voluntarily grant a right to return purchased items within 30 days in total, which exceeds the legal right of revocation. Therefore, you can also revoke the contract after the expiry of the legal right of revocation described above by returning the goods to us within 30 days of receipt of the goods (deadline begins the day after the goods have been shipped to you). The timely return of the goods is sufficient to meet the deadline. However, the prerequisite for exercising the right of return is that you have only tried the goods, as in a retail shop, and return the goods complete and undamaged in the original packaging and with an undamaged seal. This applies in particular to the return of cosmetic brushes. The right of return does not apply to the purchase of gift vouchers and also not to contracts for the delivery of goods that are not suitable for return due to hygienic reasons (e.g. opened cosmetic brushes).
After receiving your return, we will process the refund of the purchase value of the returned brushes immediately. Keep in mind, that shipping costs are non-refundable and will be deducted from your refund. Refunds will be transferred to your PayPal account or to the connected bank account or credit card. This might take up to five working days. Depending on the bank, this can take 3-5 days. If you have paid with a gift voucher, we will issue a credit note.
9. ZIINA customer care
For further questions please feel free to contact us at any time.
10. Statutory liability for defects and further information
10.1. The statutory liability for defects applies.
10.2. Each customer is only entitled to maintain a customer account with ZIINA at the same time. We reserve the right to delete multiple registrations.
10.3. You can view these terms and conditions on www.ziina.eu. You can also print or save this page.
10.4. You can archive our T&Cs and the data of your order by either downloading the T&Cs and saving the data summarized on the last page of the order process in the Internet shop using the functions of your browser or by waiting for the automatic order confirmation which we will additionally send to you by e-mail to the e-mail address you have specified after completing your order. This order confirmation e-mail once again contains the data of your order and our general terms and conditions and can easily be printed out or saved with your e-mail program.
10.5. The European Commission provides an online dispute resolution (OS) platform, which you can find under the link to the European Commission platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage. We are not obliged to participate in a dispute resolution procedure before a consumer arbitration board.
CBS Consulting FZE
P.O. Box 85775
Ras al Khaimah
United Arab Emirates